Welcome to Czechbeads.com... Your source for fire polished, pressed, machine cut crystal, lampwork, and TOHO seed beads.
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Frequently Asked Questions
Select a question from below or simply scroll down to browse answers to commonly asked questions.

FAQ Contents 
     Are the beads strung in hanks?
     How many pieces are in a mass?
     Do all hanks have the same number of pieces?
     Where are your machine cut crystals produced?
     Do you carry sterling silver or gold findings?
     How many pieces are in a gross?
     How do I change my customer information/ password?
     How do I register?
     How long does account approval take?
     Can I look at my past orders/invoices on the website?
     Do you have a printed catalog?
     Do you sell retail to the public?
     Do you accept returns?
     Do you attend any bead shows?
     How do I find out when an item is marked back in stock?
     Do you give discounts?
     Do price breaks refer to a whole category or an individual item?
     Do you do back orders?
     Can I check on the status of an order through the website?
     How do I get a tracking number for my package?
     Is it safe to put my credit card through your web site?

Answers to FAQs 

[Top] Are the beads strung in hanks?
Most firepolish beads and pressed beads are strung in hanks. Pearls generally come strung. There are some cases where we only have loose beads. All seed beads, handmade beads, and machine cut crystals come loose. Rondelles usually come loose. If you do NOT want loose beads, please go to the Customer Preferences page under the Customer Service link to select your stringing preference.

[Top] How many pieces are in a mass?
A mass consists of 1,200 pieces.

[Top] Do all hanks have the same number of pieces?
No, the number of pieces per hank varies depending on the size and style of the bead. For example a hank of 3mm or 4mm Firepolish Beads has 600 beads while a hank of 6 or 8mm Firepolish has 300 beads.

[Top] Where are your machine cut crystals produced?
Our machine cut crystals are manufactured in the Czech Republic.

[Top] Do you carry sterling silver or gold findings?
At this time, we do not carry sterling silver or gold findings. Our findings are all electroplated.

[Top] How many pieces are in a gross?
A gross consists of 144 pieces.

[Top] How do I change my customer information/ password?
If you click on the customer service link at the top of the homepage, you can choose ‘update contact information’ from the list of links. This page allows you to change the information in your account. You can also change your username and login on this page. Once you are finished revising the information, click on save. At the top of the page a message will read: ‘Your contact information has been updated’.

[Top] How do I register?
If you click on Sign Up at the top of the page you will be taken to the registration page. Fill in the online form and then fax or e-mail a copy of your business license, resale number, etc. (whatever your state requires) Once you have done this you should receive a confirmation e-mail with your username and password.

[Top] How long does account approval take?
Account approval typically takes 24-48 hours from the time we receive your business license.

[Top] Can I look at my past orders/invoices on the website?
To view past orders on the website, click on the Track Orders/Check Status link on the Customer Service page. From this screen you can view your present and past orders as either a PDF file or an Excel document.
To view past invoices click on the Invoice Tracking link on the Track Orders page. Invoice tracking allows you to view past invoices in the same manner.


[Top] Do you have a printed catalog?
Due to the expense of a printed catalog, we have decided to stop producing them – this allows us to keep our prices low. The web site has far more features than a printed catalog, including: pricing, detail pictures, stock updates, and order tracking. It is also more dynamic allowing our customers to see new items as they arrive. We understand that not all customers have web access 24 hours a day; therefore, we are working on an Adobe PDF catalog that customers will be able to download and print.

[Top] Do you sell retail to the public?
No, we only sell wholesale to businesses. This is the reason we require you to have an account with us prior to purchasing. We are happy to provide referrals to retail bead stores.

[Top] Do you accept returns?
We are happy to accept returns on all damaged items or mis-shipments. Returns may be made up to 30 days from the shipment date. A copy of the original invoice must accompany the return. Please call for authorization to return merchandise. Returned items will be exchanged for store credit and are subject to a restocking fee of 20%.

[Top] Do you attend any bead shows?
At this time we do not attend any bead shows.

[Top] How do I find out when an item is marked back in stock?
By signing up for an “out-of-stock” alert, you can be notified by e-mail once we mark the item back in stock. To add an item that is out of stock to your list, simply click on the out-of-stock link next to the item desired. A pop-up window will display all of the out of stock colors for the item. Check the box or boxes next to the desired items and click the update button at the bottom of the window. To view your out-of-stock list, go to the customer service page and click on the Stock Alert Manager icon.

[Top] Do you give discounts?
Discounts are available for larger quantities. Quantity discounts are reflected in the pricing structure and are automatically applied in the shopping cart. An item that qualifies for quantity pricing will have an * at the bottom of the price group. All seed beads qualify for quantity pricing when purchasing more than 5 kilos. In addition to quantity pricing we also offer a per order discount for orders over $1,000.

[Top] Do price breaks refer to a whole category or an individual item?
In some cases a mix price may be listed (signified by an * at the bottom of the price group). This means that an assortment of the quantity indicated will yield the mix price. If there is no * the price break is per item. All Toho beads are assortable when purchasing more than 5 kilos.

[Top] Do you do back orders?
When an item is out of stock, we do not back order it. The web site stock is updated every day. Inventory is very difficult to constantly monitor, therefore, the stock is 95% accurate. You may sign up for an out of stock alert by clicking on the blue ‘out-of-stock’ icon. Usually, out of stock items are restocked within a month with the exception of closeout items and Hurricane glass, however, this is not guaranteed.

[Top] Can I check on the status of an order through the website?
In order to view the progress of an order, make sure you are logged in, then click on the Track Orders/Check Status icon under the Customer Service link. From this screen you can view your present and past orders as either a PDF file or an Excel document, and view the status of your order. To view order status, click on the appropriate invoice number (high-lighted in blue).

[Top] How do I get a tracking number for my package?
You may review your order information by clicking on the words ‘Track Orders/Check Status’ under the Customer Service link. Tracking numbers will only be valid if the order status is shipped.

[Top] Is it safe to put my credit card through your web site?
We have implemented a Secure Server through VeriSign. This allows encryption between our server and your computer. When the encryption is activated, you will see a “lock” icon in the status bar of your browser. The web site address will also read “https://www.czechbeads.com/..." If you do not want to provide us your credit card online, you may e-mail it to us, or call 1-888-683-BEAD (2323).



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